Privacy Policy

How we collect, use, and protect your information

Last updated: October 2024

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information:

  • Name and contact information
  • Company and job title
  • Account credentials
  • Communication preferences

Usage Information:

  • Service usage data and analytics
  • System configuration and compliance data
  • Log files and access records

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services.

  • Provide and operate our compliance and AI services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to comments, questions, and customer service requests
  • Monitor and analyze usage patterns to improve our services
  • Detect, prevent, and address technical issues and security vulnerabilities

Data Security & Residency

Australian Data Residency:

All customer data is stored within Australian borders in AWS data centers located in Sydney and Melbourne regions. We comply with Australian privacy legislation including the Privacy Act 1988.

Security Measures:

  • End-to-end encryption for data in transit and at rest
  • Multi-factor authentication and access controls
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance
  • Zero-trust network architecture

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

We may share information:

  • With service providers who assist us in operating our platform
  • When required by law or to protect our rights
  • In connection with a business transaction (merger, sale, etc.)
  • With your explicit consent

Your Rights

You have certain rights regarding your personal information under Australian privacy law.

  • Access your personal information
  • Correct or update your personal information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request data portability
  • Withdraw consent where applicable

To exercise these rights, contact us at privacy@secuva.com.au.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@secuva.com.au

Address: Secuva Pty Ltd, Sydney, Australia

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page.