Legal

Terms of Service

Terms and conditions for using SECUVA services.

Last updated · April 2026

Acceptance of Terms

By accessing or using SECUVA's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access or use our services.

These terms apply to all customers and users of SECUVA services, including the SECUVA Platform and any modules activated under a separate order form.

Description of Services

The SECUVA Platform

A healthcare data privacy layer that enables Australian healthcare organisations, research institutions, and AI developers to share, route, and analyse clinical data while ensuring patient-identifiable information never leaves the customer's own infrastructure. The Platform consists of an on-premises agent deployed inside the customer's network and an Australian-sovereign control plane that manages policy, routing, and audit. The Platform processes DICOM imaging, whole-slide imaging, ECG waveforms, genomic data, HL7/FHIR messages, and clinical notes through a modular anonymisation engine.

PixelIQ (Generally Available)

The DICOM anonymisation module of the SECUVA Platform. PixelIQ operates as a transparent proxy inside the customer's network, removing PHI from DICOM headers, burnt-in pixel overlays, and private tags before any image is routed to an AI service, research pipeline, or secondary site. PixelIQ is compatible with major PACS and DICOM nodes and requires no changes to existing clinical workflows.

Additional Modules (In Development)

SlideIQ (whole-slide imaging), GenomeIQ (genomic data governance), CardioIQ (ECG and cardiac waveforms), ClinicalIQ (clinical document de-identification), and SignalIQ (biosignal and IoMT) are in development. Each module will be made available under a separate module order form as it reaches general availability. These Terms apply to each module upon activation.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to affected customers.

User Responsibilities

You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Use our services only for lawful purposes
  • Comply with all applicable laws and regulations, including the Australian Privacy Act 1988
  • Not attempt to compromise the security of our systems
  • Not use our services to store or transmit malicious code
  • Respect intellectual property rights

Data and Privacy

Your use of our services is also governed by our Privacy Policy. Key points include:

  • All customer data is stored within Australian borders
  • Raw patient-identifiable information never leaves your own infrastructure
  • We implement enterprise-grade security measures including mutual TLS, hardened secrets management, and offline cryptographic signing
  • You retain ownership of your data at all times
  • We will not access your data except as strictly necessary to provide services
  • Data processing complies with the Australian Privacy Act 1988 and applicable APP obligations

Payment and Billing

Subscription fees are billed in advance on a monthly or annual basis. You agree to pay all applicable fees and charges.

  • Fees are non-refundable except as required by law
  • We may change pricing with 30 days written notice
  • Failure to pay may result in service suspension
  • All prices are in Australian Dollars unless otherwise stated

Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted service.

  • We target 99.9% uptime for control-plane services
  • Planned maintenance will be communicated in advance
  • We are not liable for downtime beyond our control
  • Service credits may apply for significant outages as defined in your order form

Limitation of Liability

To the maximum extent permitted by law, SECUVA's total liability for any claims related to our services shall not exceed the amount you paid us in the 12 months preceding the claim.

We do not warrant that our services will meet your specific requirements or be error-free. Our services are provided “as is” and “as available.”

Termination

Either party may terminate the service agreement with appropriate notice:

  • You may cancel your subscription at any time
  • We may terminate for breach of terms with 30 days notice
  • Immediate termination may occur for severe violations
  • Upon termination, you may export your data for 90 days

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

Contact Information

If you have questions about these Terms of Service, contact us:

Email: legal@secuva.com.au

Address: SECUVA Pty Ltd, Sydney, New South Wales, Australia